There is a special kind of phone number that businesses use these
days. These numbers are specially designed for business purposes. These can be
said to be a virtual existence of phone numbers which are different for every
person according to the geographical location but the all calls made to these
numbers that are spread across the globe are transferred to the registered
number(s). The receiver has access to the numbers to which the calls are
transferred. The provider of these transfers is chosen by the company according
to their needs.
This is an obvious way of expanding a business to international
boundaries. These numbers are commonly used by businesses which are required to
be spread across the world. There are many ways to expand the customer base f a
business but this one of the best. There is no additional machinery required to
install a virtual telephone system in the company. It can be used with a mobile
phone or a landline. It is just like a normal phone number to which the calls
get transferred to a number which a receiver is able to attend at any time.
Nowadays, everyone has
his/her personal mobile number. There are many contacts in a mobile which one
can contact anytime. The time factor of the virtual phone number makes it one
of the best choices for businesses as they can attend any call from around the
world at any time irrespective of the location of the receiver. There is an
auto attendant feature in the service which formally greets the caller and
instructs them to reach to point for which they have called. The instructions
are for self service of customers and saving their time to get straight to the
point of calling. The instruction is generally to press some keys on the keypad
to reach the actual receiver. This feature helps the business to differentiate
those important calls with the fake callers which saves a lot of time and
effort.
Advantages
As the features of the virtual phone
number are immense, there are even more benefits of the number that has been registered.
Some of the advantages of using a virtual phone number are as follows.
· The
feature of call recording is available for future evidence that adds to
professionalized approach. Call recording helps a business to remember its
tasks regarding a particular customer as well.
·
The
customers are professionally greeted when they call. This adds to the
discipline of the firm that is reflected upon its customers.
·
Messages
and reminders through SMS and social media are sent to keep the customers
engaged. Reminders help customers to remember the tasks regarding their
purchases.
·
The
need of employees to attend each call every time is reduced because of the auto
attendant feature. The cost of carrying out business activities is reduced as
the salary requirement also gets reduced.
·
Differentiation
of fake callers and important callers can be made easily.
·
An
image of local company is made in the minds of every caller as the numbers are
toll free and the number to which they call is a local number to them.
